Check the data flow
Confirm that reservations, listings and bank records arrive correctly before you continue setup.
For property managers
Check the data flow after your systems are connected and before you set up accounts, opening balances or the month-end close. Most wrong statements and reconciliation gaps start with a data flow problem nobody caught.
Reservations
On Reservations, check that:
- Reservations from your PMS are there, including the ones created or changed recently.
- Dates, listing names and guest names match your PMS.
- Reservations have their financial lines.
Look for missing reservations, duplicates and reservations without financial lines.
Listings
On Listings, check that every active PMS listing is there once, with the name it has in your PMS. Listings are created from your PMS automatically.
Bank records
On Bank Reconciliation, check that bank records show as unmatched, with the amounts and dates of your bank.
Not expected yet
These do not sync and appear only after you add them: expenses, opening balances, owner assignments, and fees and commissions.
Stop and contact support when
- The PMS is connected but reservations do not sync.
- Deposits exist but no payments are applied.
- Listings appear twice.
- Reservations have no financial lines.
- Deposits are dated earlier than expected.