Read your owner statement

Your property manager publishes a statement for each property every month. It shows how your income was calculated and what you were paid. Open Statements and pick the month. The Listing filter also lists properties you no longer own.

The summary box

The box at the top walks from your starting balance to what you are paid:

Line	Meaning
Balance Start	Your balance at the start of the month, the same as Balance End of the month before. In your first month, your opening balance.
Payouts	What was paid to you during the month, usually for the month before
Balance Forward	Balance Start minus Payouts
Net Revenue	Income of the month, detailed in the Net Owner Revenue section
Expenses	Costs billed to you in the month
Balance End	Balance Forward plus Net Revenue minus Expenses. It carries over to next month.
Reserve	Money your property manager keeps for future costs, if any
Available Balance	Balance End minus the reserve: what can be paid to you

The sections

• Net Owner Revenue lists your income per reservation or in total: rent, fees, taxes and commissions. Freeze columns with the icon in the top right of the section.
• Expenses lists costs with their date, description and amount. Some have a receipt you can open.
• Payouts lists the payments made to you in the month.

Your property manager decides the columns and sections, so your statement may differ.

Summaries

The statement summary view rolls up several months, such as a full year, into one view. Depending on your property manager’s settings, you see it by month, by booking channel or by reservation. It helps at tax time. Download it as PDF or CSV.

Statement emails

Open Settings and turn statement emails on or off. Viewers choose their own emails. With emails off, your statements still appear in the portal.

When a number looks wrong, ask your property manager. They can trace every total back to its transactions.