Reservations

Reservations sync from your PMS. Each one carries what the guest was charged, the payments applied to it, and the fees and commissions that go to you.

The reservation drawer

Click a reservation to open its drawer.

• Financials show what the guest was charged. Crossed-out lines are excluded from what the guest paid, for example lines mapped to a reference account. All revenue in financials goes to the owner first.
• Fees & commissions show what moves from the owner to you.
• Hover over any amount to see its posting dates and the amount of each posting.
• The menu in the top right opens the journal entries of the reservation.

A reservation with a guest balance that is not zero is flagged. Resolve it before month-end, see Guest balances.

Filter

Filter by connection, status, listing or by Financials to find every reservation with one line type, such as an early check-in fee. Filter by archived status to see archived reservations.

Add a reservation

1. On Reservations, click Add Reservation.
2. Paste the reservation URL from your PMS. VRTrust fetches it.
3. If it is not found, add it by hand: listing, guest name, booked date, check-in and check-out. Confirmation code, booking channel and status are optional.

To copy a reservation, click the menu at the end of its row and select Duplicate. Change what differs and save. The copy is a new manual reservation and is not linked to the original. Duplicating needs admin permission.

Edit check-in and check-out

Open the drawer, change the dates and save. VRTrust recalculates the nights and updates statements and reports. Locked periods still apply. Cancelled reservations show zero nights.

Archive a reservation

Archiving removes a reservation from accounting without cancelling or deleting it. Its revenue, fees and commissions leave the ledger. Deposits and expenses stay.

1. Open the drawer and click the menu in the top right.
2. Select Archive reservation.

To undo it, select Re-enable reservation in the same menu. To archive many, select them in the list and use the bar at the bottom. A locked reservation cannot be archived.

Refresh many reservations

Select reservations in the list, then in the bar at the bottom:

• Refetch reservations pulls the newest data from your PMS.
• Refresh Journal Entries rebuilds their journal entries, for example after you changed line mappings.

Other currencies

When the ledger rows of a reservation hold more than one currency, the financials offer a switch between the currencies.