What trust accounting means for you
Why your property manager keeps guest funds in a trust account, and what changes when they move to VRTrust.
For owners
Trust accounting
With trust accounting, all guest payments for your property sit in a separate trust account until they are paid out. They never mix with your property manager’s own money.
- Your money is protected while it waits to be paid out.
- Every dollar can be traced to the reservation, fee or expense it came from.
- Errors show up early, because the trust account must match the bank to the cent every month.
- Your statement comes from real transactions, not from a spreadsheet.
VRTrust is the accounting system your property manager uses for this. It takes reservations and payments from their booking systems, reconciles the trust account and builds your statement from the ledger.
When your property manager moves to VRTrust
| Topic | What happens |
|---|---|
| Your property, ownership and bank details | Carry over unchanged |
| Reservations | Stay as they are |
| Payouts and statements | Keep their schedule |
| Your property manager | Stays your contact |
| Statements | May look different: a more detailed summary box, columns you can freeze, yearly summaries |
| Past statements | Moved to the new portal |
| Older reports and tax documents | Stay in the old portal for about a month. Download what you want to keep. |
You get an email invitation to the new team. Check your spam folder if it does not arrive. Accept it and log in with your existing email and password. To switch between the old and the new team, use the menu next to your name in the top left. After the first login, check your email settings under Settings.