Your go-live date

Your go-live date is the day VRTrust starts tracking guest funds in trust, owner balances and payouts, your own revenue and taxes not yet remitted. Everything before that date enters VRTrust as opening balances. Everything on or after it runs through VRTrust.

The go-live date is your team’s statement start date. Each PMS connection also has its own accounting start date. VRTrust blocks accounting for a connection until that date is set.

Choose the first of a month

Go live on the first day of the current or next month. A date in the middle of a month splits reservation activity and makes the first statement hard to reconcile.

Sign up before the 15th to go live on the first of the next month. After the 15th, the go-live date is the first of the month after that.

Before and after go-live

Before go-live: opening balances	From go-live: VRTrust
Guest payments received for future stays	New reservations and payments
Owner balances owed or due	Deposits and payouts
Taxes collected and not yet remitted	Expenses
Payouts for prior periods	Fees, commissions and statements

Use the go-live date everywhere: for opening balances, fee start dates and ownership start dates. Do not record regular transactions before it.

Before you confirm the date

• Your PMS is connected and syncing reservations.
• Each PMS connection has its accounting start date.
• Your trust bank account and payment processors are connected.
• Data flow is validated.
• Accounts, line mappings and fees are set up.

You can connect a bank account and enter its opening balance before the go-live date is chosen.

Questions

Who sends statements for the month before go-live? Your old system. Owner balances left at the end of that month become opening balances.

Does my first statement show activity from before go-live? No. The opening balance appears in the owner statement summary box, so each owner starts from the right position.

What about stays booked before go-live that check in after it? Payments collected before go-live are opening advance deposits. For payments that arrive after go-live, see Opening balances.

Can I change the go-live date later? Yes, but after opening balances are recorded and statements published, VRTrust must reclassify journals around the new date. Settle the date up front.

Earlier history

Decide before onboarding starts how much history you want in VRTrust.

Option	How it works	Use it when
Go live on a recent month and import history	Earlier statements and activity come in as historical data through the API or the MCP, at no charge. You publish current statements right away.	You want past records in VRTrust and current statements on time.
Backdate the go-live date	The go-live date goes up to 12 months back. Your subscription starts on that date, and every month from then on is reconciled and published in order before current statements can go out.	You want reconciled books and published statements for those months, and you or an accounting partner have time to catch up.

Onboarding sets up one month. Reconciling earlier months is not included, and an accounting partner can do it.