Connect your PMS

Your PMS sends listings and reservations to VRTrust, including the financial lines of each reservation: fare, cleaning fee, taxes and discounts. VRTrust keeps syncing new reservations, changes and cancellations. Bank activity does not come from the PMS. It comes from your bank accounts.

Connect

1. Get the credentials from your PMS. The table below says what each PMS needs.
2. In VRTrust, go to Connections and click Add Connection.
3. On the PMS tab, find your PMS and click Connect.
4. Enter the credentials, or log in to your PMS when it opens, and confirm.

PMS	What you need
Avantio	An API key. Ask your Avantio account manager or Avantio support to turn on API access.
Booking Automation	An API key under Account > Account access, with access limited to the IP address 185.52.2.198, write access allowed and property access set to the owner or linked account. Change a copied key slightly, for example its first three letters to VRP. Every listing needs a PropKey, or it does not sync.
Boom	A client ID and client secret. Ask your Boom account manager.
Guesty	An integration token. In Guesty, open Integrations > Guesty Marketplace, search for VRPlatform and click Connect.
Hospitable	Nothing. You log in to Hospitable and click Authorize VRPlatform.
Hostaway	An account ID and API key. In Hostaway, open Marketplace, filter by Accounting, connect VRPlatform and create the key. Enter the key in the Client Secret field.
Hostex	An access token from your Hostex admin account.
Hostfully	Your agency UID, at the bottom of Agency Settings. Under Integrations, turn VRPlatform on and QuickBooks Online off, and turn on every property. Turn on each new property you add later.
Lodgify	The API key under Settings > Public API.
OwnerRez	Nothing. You log in to OwnerRez and click Authorize VRPlatform.
Uplisting	An API key from the API or integrations settings of an admin user.

After you connect

The first sync takes a while, depending on how many listings and reservations you have. Then:

1. Go to Reservations, filter by the connection and open a few reservations to compare them with your PMS.
2. Set the accounting start date of the connection. VRTrust blocks accounting for a connection until it is set.
3. Map the reservation lines of your PMS, see Reservation lines.

A reservation that is missing or outdated can be fetched alone. Use Fetch on the connection, or fetch it by its PMS reservation ID or URL.

Never delete or reconnect your PMS yourself

Your reservations and all accounting on them belong to the connection that created them.

• Deleting the connection can remove that history and leave your books out of balance.
• Archiving and connecting the same PMS again imports the reservations a second time and creates duplicates.
• Switching to another PMS is a migration that our support team runs. It keeps your old connection and its history. Connect the new PMS first, then contact support, and keep the old connection until the migration is done.

When a connection looks stuck, contact support. Most of the time a fetch fixes it.