Unexpected bank record
A bank record you do not recognize, sometimes with an old date, appears in bank reconciliation.
For property managers
A bank record you do not recognize is not always an error. A reconnect or re-sync of a Plaid feed can pull in an old record again.
Check whether it belongs
Look for it at your bank. Then compare the ending bank balance in the reconciliation summary on the Reconciliation tab with your bank’s balance for the same day.
- It exists at your bank and the balances match: match it like any other bank record.
- It does not exist at your bank, or it makes the balances differ: it is a duplicate. Exclude it.
Exclude it
- Open the Bank feed tab and click the menu on the record.
- Click Exclude and confirm.
To undo, filter by Excluded, open the menu on the record and choose Include.
Exclude only records you confirmed do not exist at your bank. Excluding a real record breaks the ending balance. Afterwards, check that the difference in the reconciliation summary is zero. When you are unsure, contact support with the date, amount and description of the record.