Owners

An owner is the legal owner of a property. Ownership periods connect owners to listings over time and decide which statement every journal line lands on.

Add an owner

1. On Owners, click Add Owner.
2. Choose Individual or Company/Entity and enter the email, address and tax details.
3. Save.

When an LLC owns the property, the LLC is the owner with 100 percent. Do not split ownership among its members in VRTrust. 1099s go to the LLC, and the LLC reports to its members.

Set the ownership of a listing

1. Open the listing and go to the ownership section.
2. Add an ownership period with its start date, and add one or more owners with their percentage of net income. The percentages add up to 100.
3. Save.

Adding a new period ends the previous one on the day before. Periods never overlap.

• Several owners still get one owner statement per listing. The split is used for income allocation and 1099s.
• A change in the middle of a month produces two owner statements for that month, one per ownership period.
• Removing an owner works by ending the period. Past statements do not change.

Invite owners to the portal

Before you invite, set up the owner portal and the invitation email, see Owner portal.

1. On Owners, select the owners and click Invite.
2. Each owner gets a link that works once and expires after seven days. Owners become Active once they create their login.

Select owners with an expired invitation to Re-invite them, or open the menu next to an owner to copy the invitation link. Owners see a statement only after you publish it. Owners log in at portal.vrplatform.app.

An owner who owns through several companies with one email switches between them with the switcher in the top left.

Viewers

A viewer sees one owner’s portal but cannot change anything. Open the owner, go to Owner portal access and click Invite viewer. The menu next to a viewer holds resend and Remove access.

Preview the portal

Open the menu next to an owner and select Preview owner portal. A new tab shows the portal as the owner sees it, read-only, for one hour. This works for owners who have not accepted their invitation yet.

Statement emails

Owners turn statement emails on and off in their portal settings. When an owner turned them off, the publish dialog shows “Owner has disabled statement notifications” and sets the email to Do not send. The statement still publishes.

Calendar blocking

With Guesty, Hostaway, Lodgify or Hospitable, owners can block future dates in the portal calendar. The block syncs to your PMS. Turn it on in the owner portal settings. To block dates for an owner, block them in your PMS.

Archive or delete

Archive removes access and keeps history. Delete removes an owner for good and is blocked when the owner has ownership periods or transactions. Select several owners to do either at once.