Reservation shows zero
Reservation financials are zero, show an orange triangle, or a statement reports journals without accounts.
For property managers
Symptoms
- The financials of a reservation total zero although the guest paid.
- An orange triangle sits next to a financial line.
- The reservation is not on the owner statement and has no journal entry.
- An owner statement says “We’ve found journals without accounts associated”.
Cause
A line type from your PMS is not mapped to an account. VRTrust cannot post a reservation until every line is mapped.
Fix
- Open the reservation and click the line with the orange triangle. The line mapping page opens, filtered to that line type.
- Pick the account, or Excluded when the line should not post.
- Save and return to the reservation. The triangle clears and the reservation posts.
The mapping applies to every reservation with that line type, past and future, except those that are locked.
To find all unmapped line types, open Settings > Accounting Preferences and turn on Show Unmapped Lines. Common choices:
| PMS line | Map to |
|---|---|
| Early check-in fee | An income account, such as early check-in revenue |
| Refund | A refunds or contra-revenue account, or excluded |
| VAT or lodging tax | A tax liability account, or excluded when the channel remits it |
| Discount | Rents or rent discounts |
See Reservation lines.