Cancelled reservation not at zero
A cancelled reservation without any payment still carries financials.
For property managers
A cancelled reservation without payment should show zero. When it still carries financials, the cancellation did not sync fully from your PMS.
This page applies only when the reservation is cancelled and has no payment. When the guest paid, record the kept amount instead, see Cancellations. Do not archive a reservation with a payment.
Fix
- Open the reservation and click the menu in the top right of the drawer.
- Select Archive reservation.
The reservation leaves accounting. The booking itself stays. To archive several, select them in the list and use the bar at the bottom. A locked reservation cannot be archived, see Locks.
Then contact support with the reservation ID, so the sync problem with your PMS gets fixed.