Adjust reservation financials and fees

A reservation has two kinds of adjustments:

• A financial adjustment changes what the guest owes or paid, such as an Airbnb resolution, a pet fee or a damage reimbursement. It always goes to the owner first.
• A fee adjustment moves revenue between the owner and you. It does not change what the guest paid.

Record a financial adjustment

1. Open the reservation and go to Financials.
2. Click Add adjustment.
3. Enter a description and the amount. Change the posting date if it should post on another day.
4. Save.

The amount increases the reservation revenue and appears on the owner statement.

Move revenue to the property manager

When the revenue belongs to you, such as an Airbnb resolution paid for your own loss, add a fee adjustment of the same amount.

1. In the reservation, go to Fees & commissions and click Add adjustment.
2. Pick the fee or commission, for example Cleaning Fee, enter a description and the amount for you.
3. Save. The owner’s revenue drops by that amount and yours rises by it.

Example: a 250 dollar Airbnb resolution that belongs to you is a 250 dollar financial adjustment plus a 250 dollar fee adjustment to you.

The same way you can remove the management commission from one reservation or give part of the cleaning fee to yourself. To remove an adjustment, click the trash icon next to it.

Edit an adjustment

Click the pencil icon next to the adjustment. You can change the description, the amount and the posting date.

Adjust a locked reservation

A reservation is locked when its books are closed or it is on a published owner statement. The top of the drawer says which lock applies. See Locks.

You can still add adjustments. Set their posting date after the books closed date and outside any published statement. VRTrust proposes the first open date. Fees and commissions do not recalculate on a locked reservation, so add the fee adjustment yourself.

Defer revenue

To report a whole stay in a later month, overwrite the posting date of the reservation. Example: a stay that checks in on December 28 and belongs in January gets the posting date January 1.

To defer only part of it:

1. Add a negative financial adjustment for the deferred amount, dated on the check-in date.
2. Add a positive financial adjustment for the same amount, dated in the later month.

Repeat for each line type you defer. Fees and commissions follow the change in the right period on their own, as long as the reservation is not locked.