Locks
Why a reservation, transaction or fee is locked, what lock warnings mean, and how to make a correction.
For property managers
Locks protect accounting you already finalized. Three locks apply:
| Lock | What it locks | How it ends |
|---|---|---|
| Books closed date | Everything on or before the date | Move the date, see Books closed date |
| Published owner statement | Everything on that statement | Move the statement back to draft |
| Statement period | Changes to a listing and ownership whose statement for that period is published | Move the statement back to draft |
A reservation is locked as a whole when a lock applies to it. On an expense or deposit, only the lines on a published statement are locked. The other lines stay editable.
See why something is locked
Open the reservation. The labels at the top of the drawer name the lock. Hover over a label for details. Greyed-out menu actions are blocked by the lock. Expenses and deposits show a Locked due to label.
Lock warnings
When something changes, such as a fee, a PMS amount or a line mapping, VRTrust recalculates the affected journal entries. Statements, reservations and fees then show one of these states:
| State | Meaning |
|---|---|
| No warning | Up to date |
| Updating | Recalculating. The figures refresh on their own. |
| Skipped because of an accounting lock | The update would have changed a locked period, so it was not posted there. The figures match what was finalized. |
| Could not be updated | The recalculation failed for another reason. Click Retry, then contact support if it stays. |
Where to look:
- Owner statements: filter the month by Draft and hover over the warning icon on a row.
- Reservations: read the message at the top of the drawer.
- Fees: open the fee and click Review affected reservations.
A lock warning does not block publishing. VRTrust never removes a lock or moves postings on its own.
Example: June statements are published. In July you raise a listing’s cleaning fee and backdate it to June 1. The June stays get no higher fee, because June is locked, and they show the skipped warning.
Make a correction
Record the correction as an adjustment dated after the books closed date and outside any published statement. See Adjust a locked reservation. When the correction must land in the published month, move that statement back to draft, see Change a published statement.