Troubleshooting
Find the symptom you see and fix it.
For property managers
| What you see | Page |
|---|---|
| A reservation, expense or fee is locked, or shows a lock warning | Locks |
| Reservation financials show zero, an orange triangle, or “journals without accounts” on a statement | Reservation shows zero |
| A cancelled reservation without payment still has financials | Cancelled reservation not at zero |
| A bank record you do not recognize | Unexpected bank record |
| An account or option is greyed out | Greyed-out options |
| A CSV import shows zero amounts or wrong records | CSV imports |
| A bank feed stopped syncing | Never add a new account to fix a broken feed |
| A PMS connection looks stuck | Never delete or reconnect your PMS yourself |
| A deposit has no suggested match | Match bank records |
When nothing here fits, open the chat with the help icon and send the reservation ID, listing or statement month.